PRIVACY POLICY

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This Privacy Policy (“Policy”) explains how PDH Screen Private Limited collects, stores, uses, transfers, and otherwise processes your data, including personal and sensitive personal information, for providing you access to the PDH Protocols Platform and its Services.

ACCEPTANCE OF THE PRIVACY POLICY

By using our Platform, setting up an Account, or voluntarily providing us with your personal information, you:

• Acknowledge that you have read and understood this Privacy Policy.
• Provide your explicit consent for us to collect, process, store, use, and share your personal data as per this Policy.
• Agree that if you do not accept this Policy, you must stop using the Platform immediately.

If you do not provide certain personal information or withdraw consent at any time, we may be unable to offer you some or all of our Services, including access to dental discount plans or oral health screenings.

DATA COLLECTION AND USAGE

To provide our Services, we may collect and process the following types of data:

A. Personal Information (Requires Your Consent)

Includes:

• Full name
• Contact details (phone number, email address)
• Date of birth
• Address and location data
• Payment information (for subscription services, if applicable)
• Health-related data (only as required for oral health screenings)

Why We Collect It:

• To provide dental discount plans and health screening services
• To communicate important service-related updates
• To personalize your experience on the Platform
• To comply with applicable laws and regulations

B. Non-Personal Information (Automatically Collected & Used for Analytics)

Includes:

• Device information (IP address, browser type)
• User behavior and interactions on the Platform
• Aggregated or anonymized health data (used for research & analytics)

Why We Collect It:

• To improve the user experience
• To analyze and optimize our Services
• For research and development (without personally identifying users)

CONSENT MANAGEMENT

You have the right to:

• Withdraw your consent at any time by contacting us.
• Request deletion or correction of your personal data.
• Opt out of promotional communications (while still receiving service-related notifications).

However, withdrawing consent may limit your ability to access certain Services. Additionally, we may still retain some personal data if required by law.

SECURITY & DATA RETENTION

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.

• Your data is retained only as long as necessary for the purposes stated in this Policy or as required by law.
• Aggregated and de-identified data may be retained indefinitely for research and business insights.

THIRD-PARTY LINKS & DATA SHARING

PDH Screen Private Limited does not sell or share your personal data with third parties for marketing purposes.

However, we may share data with:

• Service providers (e.g., payment processors, data storage providers)
• Affiliated clinics or dentists (only if required for service fulfillment)
• Regulatory authorities (when legally mandated)

We recommend reviewing the privacy policies of any third-party services you interact with through our Platform.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be reflected on this page, and continued use of the Platform will indicate your acceptance of the revised Privacy Policy.

1. PERSONAL INFORMATION PROVIDED BY YOU AND/OR COLLECTED BY US

PDH Screen Private Limited (“we,” “our,” or “us”) will use your personal and sensitive personal information only in accordance with this Privacy Policy and as required by applicable laws.

We do not solicit sensitive personal information beyond what is necessary to provide our oral health screening services and dental discount plans. If you voluntarily share additional sensitive or personal information, we shall not be liable for any unauthorized use or misuse of such data.

By providing your personal information, you authorize us to use, store, process, and share it for the purposes stated in this Policy and as required by law.

1.1 Personal Information Provided by You

You may provide personal information to us:

a) During Account Registration or Sign-Up

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• KYC (Know-Your-Customer) documents (if required for verification)

b) When You Contact Us

• When you call, email, or submit a form through our Platform.
• When you participate in surveys, provide feedback, or interact with customer support.

c) When Using Our Services

• If you schedule an oral health screening, we may collect basic health-related information required for the service.
• If you enroll in a dental discount plan, we may collect data to verify plan eligibility and usage.

d) Keeping Information Accurate and Updated

You agree to provide accurate, up-to-date information at all times. If any of your personal information changes, you must:

• Notify us via email.
• Update your details in the "Your Account" section on our Platform.

1.2 Personal Information Collected from Third Parties

We may collect data from third-party sources such as:

a) Business & Service Partners

• Payment processors, dental clinics, or technical service providers who assist in providing our Services.

b) Publicly Available Information

• We may reference public content, such as reviews or testimonials, for promotional or service improvement purposes.

1.3 Personal Information Collected by Us

We may automatically collect certain data when you use our Platform, including:

a) Account & Login Information

• Email address, IP address, and device details.
• Used to create your PDH Account and enable access to our Services.

b) Mobile Number Verification

• If you provide a mobile number, we may verify its authenticity to prevent fraud or unauthorized access.

c) Contact Information Access (With Your Permission)

• If you choose to invite others to use our services, we may access your contact list (names and numbers) for referral purposes.

d) Transaction & Usage Data

• We may collect information related to your use of our Services, such as:
  
  • Type of Service requested (e.g., oral screening or discount plan enrollment).
  • Date, time, and location of service.
  • Payment details (processed securely).

e) Customer Support & Call Records

• If you contact customer service, we may record calls for quality and training purposes.

f) Non-Personal Data Collection

• We may collect non-personal data such as:
  
  • Device type, operating system, and browser information.
  • General usage trends for improving our Services.

2. NON-PERSONAL INFORMATION / DATA

2.1 Definition of Non-Personal Information

“Non-Personal Information” refers to data that does not reveal your specific identity, such as:

• Browser and device information
• Cookies and tracking technologies
• Demographic information
• Aggregated or anonymized data

We automatically collect some non-personal data when you use our Platform, and this information is stored in our log files.

2.2 Types of Non-Personal Data We Collect

a) Device & Technical Information

We may collect certain technical data about your computer or mobile device, including:

• Device type (e.g., mobile, tablet, desktop)
• IP address
• Operating system & software version
• Preferred language settings
• Unique device identifiers
• Mobile network provider (for mobile users)

b) Usage & Interaction Data

We track how users interact with our Platform, including:

• Pages viewed & features accessed
• Date & time of Platform access
• Session duration & navigation patterns
• System errors & Platform crashes
• Websites visited before and after using our Platform

c) Cookies & Tracking Technologies

Cookies are small data files stored on your device that help improve your experience on our Platform.

• We use cookies to recognize users, enhance site functionality, and collect usage analytics.
• You can manage or disable cookies through your browser settings.
• Some features may not function properly if cookies are disabled.
• Our advertising partners or third-party service providers may also use cookies, but this Policy does not cover their use of cookies.

d) Location Data

We may collect your location data in two ways:

1. When you enter your pin code during account creation.
2. If you enable location access on your mobile device.

e) Installed Applications (Optional, With Permission)

If permitted by you, we may collect information about installed applications to understand user engagement patterns.

2.3 Use of Non-Personal Data

• Platform optimization & analytics: To improve user experience and service performance.
• Marketing & personalization: To tailor offers and recommendations.
• Security & fraud prevention: To detect unauthorized access or suspicious activity.

2.4 Data Processing & Retention

IMPORTANT NOTE: This Privacy Policy does NOT apply to anonymized, aggregated, or de-identified data.

• We retain, use, and share non-personal data at our sole discretion, in compliance with applicable laws.
• Aggregated insights may be shared with partners or used for research and service improvement.

3. HOW WE USE YOUR PERSONAL INFORMATION

PDH Screen Private Limited may use, process, and share your personal and sensitive personal data for the following purposes:

3.1 Enabling the Platform and Our Services

We use your personal information to:

a) Provide, improve, and personalize our Platform and Services.
b) Enable the provisioning of dental discount plans and oral health screenings.
c) Maintain your PDH Account to allow easy access to your dental discount plan details, screenings, and transactions.
d) Perform identity verification and KYC checks (if required) to prevent fraud.
e) Ensure smooth operation of our Platform, troubleshoot errors, and improve user experience.
f) Store and display relevant service details in your PDH Account for easier access.
g) Minimize repeat form entries by securely storing necessary user details.
h) Enable communications with PDH Screen Private Limited and affiliated clinics.
i) Offer updates on new products, features, and discounts that may interest you.

3.2 Enabling Customer Support

We use personal data to:

• Provide customer service and support.
• Respond to queries before and after service purchase.
• Assist in resolving disputes, technical issues, and service concerns.

3.3 Research, Development & Service Improvements

We use data to:

a) Conduct research and analysis to enhance our products and services.
b) Analyze usage trends and identify customer preferences.
c) Improve the user experience of our Platform and Services.
d) Assess the feasibility of new products or services based on demand.
e) Contact users for payment confirmations, refunds, or transaction issues.
f) Identify market trends and understand customer interests.

3.4 Enabling Communications

We may use your personal data to:

• Send transactional messages (e.g., confirmations, reminders, service updates).
• Contact you via email, SMS, WhatsApp, or push notifications regarding your PDH Account.
• Automate notifications for important service-related information.

3.5 Marketing & Promotions

With your consent, we may:

• Send promotional emails, SMS, or WhatsApp messages about new products and discounts.
• Inform you about new dental screening options, offers, or services.
• Allow users to express interest in services and follow up on inquiries.

Note: You can opt-out of promotional communications at any time.

3.6 Legal & Compliance Purposes

We may process personal data to:

a) Comply with applicable laws and regulations.
b) Respond to government, law enforcement, or judicial requests if required.
c) Enforce our legal rights and ensure compliance with platform rules.

4. SHARING OF YOUR PERSONAL INFORMATION

PDH Screen Private Limited may share your personal and sensitive personal information with trusted parties in the following circumstances:

4.1 With Our Affiliates and Group Companies

We may share your personal information with our affiliates or group companies to:

• Provide and improve our oral health screenings and dental discount plans.
• Perform data analysis, research, and service improvements.
• Send marketing offers, updates, and promotions (with your consent).

You acknowledge and agree that PDH Screen Private Limited and its affiliates may process and use your personal data as outlined in Section 3 (How We Use Your Personal Information) of this Policy.

4.2 With Third-Party Service Providers

We may share personal information with third-party vendors, partners, or service providers to:

• Manage our Platform and services (e.g., cloud hosting, data analytics).
• Conduct customer support and KYC verification (if applicable).
• Prevent fraud and ensure data security.
• Provide notifications, reminders, and updates.

Some third-party services may include:

• Analytics providers (to understand user behavior and improve services).
• Marketing automation tools (to personalize outreach and communications).
• Fraud detection systems (to prevent unauthorized activity).

These third parties are required to handle your data securely and use it only for the intended purpose.

4.3 With Government Authorities

We may disclose your personal data if required to:

• Comply with legal obligations or respond to government requests.
• Enforce our Terms of Use and other legal agreements.
• Prevent fraud, cyber threats, or security incidents.
• Protect the rights, property, or safety of PDH Screen Private Limited, its users, or third parties.

This includes cooperating with law enforcement agencies, regulatory bodies, and other legal entities when necessary.

4.4 For Business Requirements

In case of:

• A merger, acquisition, reorganization, or sale of business assets,
• A corporate restructuring,
• A joint venture or partnership,

PDH Screen Private Limited may share your personal data with the relevant business entity.

In such cases, we will ensure appropriate safeguards to protect your data and notify you of any material changes in ownership or data processing practices.

5. RETENTION POLICY

PDH Screen Private Limited collects, uses, shares, and retains your personal information only for the purposes specified in this Privacy Policy and to ensure compliance with applicable laws.

• We will retain your personal information only as long as necessary to fulfill the purposes outlined in Section 3 (How We Use Your Personal Information) unless a longer retention period is required by law.
• If you withdraw your consent, you may request the deletion of your data by writing to our Grievance Officer (contact details provided in Section 8).

However, even after consent withdrawal, we may retain certain data as required by regulatory, legal, or security obligations.

6. HOW WE PROTECT YOUR INFORMATION

PDH Screen Private Limited implements industry-standard security measures to safeguard your personal information against:

• Unauthorized access
• Data alteration
• Disclosure or misuse
• Accidental loss or destruction

All private information exchanged on the Platform is encrypted and transmitted securely using secured communication channels.

Security Disclaimer:
While we take all reasonable steps to protect your data, no method of data transmission over the internet is 100% secure. By using our Platform, you acknowledge the inherent security risks of online data exchange and agree that:

• PDH Screen Private Limited is not liable for third-party breaches, cyber-attacks, or errors beyond our reasonable control.
• You are responsible for maintaining the security of your PDH Account (e.g., strong passwords, safe device usage).

If you suspect a security breach or unauthorized access, please contact us immediately at support@pdhprotocols.com.

7. THIRD-PARTY WEBSITES

Our Platform may contain links to third-party websites for user convenience. However:

• We do not control or endorse the privacy policies of third-party websites.
• Any interactions on external websites are subject to their own privacy policies and terms.
• We are not responsible for any data collection, use, or security practices of third-party platforms.

Users are encouraged to review the privacy policies of any external websites they visit.

8. CHANGES TO THIS PRIVACY POLICY

PDH Screen Private Limited reserves the right to update or modify this Privacy Policy at any time to reflect:

• Legal or regulatory changes
• Operational updates
• Security enhancements
• New features or services

Your Responsibility

• We recommend that you review this Privacy Policy periodically.
• Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

If significant changes are made, we may notify users via Email alerts, Platform notifications, or Website announcements

9 CONTACT US AND GRIEVANCES

If you require any further information or assistance, you may contact us:

Email: support@pdhprotocols.com
Company: PDH Screen Private Limited
Website: www.pdhprotocols.com

Office Address: 2nd floor, Plot No 4, sector 44, Gurugram, Haryana, India.

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Last Update: March 4, 2025

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